IMPORTANT / WICHTIG: No sales or shipping to Germany, the European Union (EU) or the European Economic Area (EEA). Dieser Online-Shop richtet sich nicht an Kunden in Deutschland, der EU oder dem EWR. Bestellungen mit Rechnungs- oder Lieferadresse in diesen Gebieten werden nicht angenommen.
Returns at a glance: You can request a return within 30 days of delivery. Holiday returns: orders placed between November 1 and December 24, 2026 can be returned until January 31, 2027. Items must be unused and complete, with original packaging. Details below.
No EU/EEA statutory withdrawal right
This store is intended only for customers outside Germany, the EU and the EEA. Orders from Germany, the EU or the EEA are not accepted. If such an order is placed due to a technical error, we may cancel and refund it before shipment.
For customers who, at the time of conclusion of the contract, are not consumers resident in an EU member state and whose sole residence and delivery address are outside the EU/EEA, no German/EU statutory right of withdrawal is granted through this store. This policy does not limit mandatory consumer rights under the laws of the customer's country of residence where those rights cannot legally be excluded.
Kein deutsches/EU-Widerrufsrecht für Drittland-Bestellungen
Dieser Shop richtet sich ausschließlich an Kunden außerhalb Deutschlands, der EU und des EWR. Für Verbraucher, die zum Zeitpunkt des Vertragsschlusses nicht in einem Mitgliedstaat der EU ansässig sind und deren alleiniger Wohnsitz sowie Lieferadresse außerhalb der EU/des EWR liegen, wird kein deutsches bzw. EU-rechtliches Widerrufsrecht eingeräumt. Zwingende Verbraucherrechte des jeweiligen Wohnsitzlandes bleiben unberührt, soweit sie rechtlich nicht ausgeschlossen werden können.
Voluntary return requests / freiwillige Rückgabeanfragen
Return requests for eligible items can be submitted by email to info@sls-bartel-shop.de or through the Shopify customer account return request function. A return request is not a statutory withdrawal declaration and does not create an EU/German withdrawal right.
Returns require prior approval. Items must be unused, unworn, clean, complete and returned with their original tags and packaging where applicable. Unless we shipped a wrong or defective item, the customer bears the direct return shipping costs, customs fees, import duties and taxes connected with the return.
After we receive and inspect the returned item, any approved refund will be issued to the original payment method. Shipping costs, customs fees, import duties and taxes are not refunded unless mandatory law requires otherwise or the return is caused by our error.
Order cancellation and refused deliveries
You can cancel an order free of charge until it has been handed over to FedEx. After hand-over, a cancellation is treated as a return: please do not refuse the delivery. Contact us at info@sls-bartel-shop.de and we will provide a return address in your country where available (for the United States a US address). If a delivery is refused, we refund the item price once FedEx confirms the refusal, minus the original shipping charge and any return or customs costs FedEx charges us for the refused package.
Wrong, damaged or defective items
Please inspect your order after delivery and contact us at info@sls-bartel-shop.de as soon as possible if an item is wrong, damaged or defective. We will review the case and provide the next steps.
Contact
Johann Bartel
Am Bergteich 35
49477 Ibbenbüren
Germany
Email: info@sls-bartel-shop.de
